Warranty Coverage

All Dogtra products must be registered and a proof of purchase is required to initiate repair work under warranty. Registration must be completed within 30 days of purchase. If you do not have access to a computer, you can call our toll free number at (888) 811-9111 and one of our customer service representatives will register the product for you. If you were unable to register your product within 30 days of purchase, we will accept all products for repair with a proof of purchase. If your product is not registered and a proof of purchase is not available, Dogtra will estimate the age of the unit by the serial number. Serial number estimates can differ from the actual purchase date.
Product Registration

 


Dogtra Warranties

 

LIMITED WARRANTY
For Dogtra Products Purchased from Dogtra Authorized Dealers

One-Year Warranty
Except as otherwise provided below, Dogtra warrants to the original retail purchaser (“You”) that its Dogtra products shall be free of defects in materials and workmanship for a period of one (1) year from the date of purchase (“Warranty”).  The Warranty covers the cost of repair (parts and labor) or replacement (if repair is not feasible) of a defective Dogtra product during said one-year period.  For such repaired or replaced products, the remaining portion of the original warranty period, or ninety (90) days, whichever is longer, shall apply.  Dogtra, at its sole discretion, shall determine whether to repair or replace a product covered by the Warranty.

+1 Year Extended Warranty
The following products will come with the One-Year Warranty and also have an additional one (1) year warranty from the date that your original warranty expires (“Extended Warranty”). 

Extended Warranty Product Models

EDGE RT EDGE RX GREEN PATHFINDER TRX RX BLACK PATHFINDER MINI RX BLUE
EDGE RT RX BLACK EDGE RX BLUE PATHFINDER TRX RX ORANGE T&B DUAL 1-DOG
EDGE RT RX ORANGE PATHFINDER PATHFINDER TRX RX GREEN T&B DUAL 2-DOG
EDGE RT RX GREEN PATHFINDER RX BLACK PATHFINDER TRX RX BLUE T&B DUAL TX
EDGE RT RX BLUE PATHFINDER RX ORANGE PATHFINDER MINI 3500X
EDGE PATHFINDER RX GREEN PATHFINDER MINI RX BLACK 3502X
EDGE RX BLACK PATHFINDER RX BLUE PATHFINDER MINI RX ORANGE  
EDGE RX ORANGE PATHFINDER TRX PATHFINDER MINI RX GREEN  


Warranty Conditions
The Warranty is not transferrable and applies to your Dogtra product only if:

  1. You are the original retail purchaser of the product,
  2. You bought the product from a Dogtra authorized dealer, and 
  3. You present a receipt or other proof of purchase showing a valid purchase date, the name and address of the authorized dealer, and the purchased product identified by model and/or serial number.

Warranty Exclusions
The Warranty does not cover damage, loss, or deterioration to your Dogtra product caused: by misuse, neglect, abuse, or other improper handling of the product; by failure to follow use or care instructions; by use of the product for other than its intended purpose; by accident or natural forces such as fire or flooding; or by normal wear and tear such as scratches to the product surface.
 
The Warranty also does not cover Dogtra products that: are purchased from non-authorized dealers; are purchased outside of the United States or Canada; have been damaged during shipment (even if Dogtra paid or arranged for shipping); have been modified or tampered with in any manner; are opened or repaired by anyone other than Dogtra; or have serial numbers that have been altered or defaced.

Sole Warranty
This Warranty is the only warranty offered by Dogtra for its Dogtra products.  Other than said Warranty, Dogtra makes no other representations or warranties whatsoever regarding its products, whether oral or in any product manual, on any packaging, on any website, or in any other written material.  No dealer of Dogtra products, nor any employee or agent of Dogtra, is authorized to make any additions, changes, or extensions to the Warranty.  Dogtra, at its sole discretion and at any time, reserves the right to modify the Warranty.
 
DISCLAIMER OF OTHER WARRANTIES

THE FOREGOING WARRANTY IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. DOGTRA DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

 
Limitation of Remedies
Dogtra’s liability is limited to the cost of repair or replacement of the Dogtra product under Warranty.  Any claim or action to enforce the Warranty must be commenced within thirty (30) days of the Warranty’s expiration for your product.  Dogtra will not be liable for any indirect, incidental, special, consequential, or similar damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory related to Dogtra and its products.  Damages that Dogtra will not be responsible for include, but are not limited to: loss of income or profits; loss of revenue or savings; loss of use of the product or associated products; cost of any substitute products or services; inconvenience, downtime, or any other time; loss of goodwill; claims of third parties including customers; and damage to property. 
 
Legal Rights May Vary By State or Jurisdiction
The Warranty gives You specific legal rights, and You may also have other rights which vary by state or jurisdiction.  Some states or jurisdictions do not allow certain limitations of implied warranties or of incidental or consequential damages or other remedies, so certain of the foregoing limitations may not apply to You.
 
If any portion of the Warranty is held by a court to be invalid or unenforceable, the remaining portions of the Warranty shall remain in full force and effect and shall in no way be affected or invalidated, and the invalid or unenforceable portion shall be modified so as to most nearly achieve the intent of the Warranty.
 
Product Registration
Dogtra recommends that customers register their products as soon as possible after purchase.  Product registration will facilitate any future warranty service.  You may also receive useful information and updates about your existing and future Dogtra products.  To register your product, visit www.dogtra.com/product-registration.  If your product is not registered with Dogtra, You will be required to provide a receipt or other proof purchase (as provided above) to qualify for warranty service.
 
How to Obtain Warranty Service
Should your Dogtra product require warranty service, please contact Customer Service by phone or email for a warranty evaluation (see below for contact information).  Upon approval of your warranty work, Dogtra will repair or replace (at Dogtra’s election) your product without charge for labor or parts.  You are responsible for shipping, including cost, of your product to Dogtra for warranty service.  Dogtra will handle shipping, including cost, of the repaired or replaced product back to customers in the USA.  Dogtra will not be responsible for shipping, including cost and/or applicable taxes or fees, for products sent to Canada.  Such costs, taxes, or fees will be borne by the customer.
 
Dogtra Customer Service
22912 Lockness Avenue, Torrance, CA 90501
(888) 811-9111
repair@dogtra.com
Mon – Fri, 8:00 AM to 4:30 PM (PST)
 
© 2019 Dogtra. All rights reserved.
 

IMPORTANT ANNOUNCEMENT FOR 2700/2702T&B USERS


Dogtra quality control department has identified a rare, but potential, software glitch for the 2700/2702T&B that can freeze the receiver collar(s). At Dogtra Company, we take our quality assurance and safety very seriously. We are taking proactive measures to recall affected units to replace with newly calibrated T&B unit(s) in order to ensure the most reliable performance. Please check your serial number to find out if your unit is part of the recall. Six digit serial code can be found on the back of receiver collar and handheld transmitter.

  • 2700T&B with serial numbers between 100006 and 100655
  • 2702T&B with serial numbers between 100006 and 100652

We apologize for any inconvenience this has caused and we would like to remedy the situation as soon as possible. Please desist from using the product and contact us as soon as possible at 888-811-9111 or email us at info@dogtra.com for further details.