Shipping policy

 RETURNS & SHIPPING

Shipping Policy

Dogtra ships units and parts to the Continental U.S only.

  • Free Shipping: Items valued $199+ qualify for FREE UPS Ground Shipping to the contiguous U.S. (excludes Hawaii, Alaska, and U.S. territories). Standard shipping rates apply for orders under $199. Note: Oversized items may not qualify and additional charges may apply. 
  • Order Processing: Online orders will ship within 1-2 business days. Exceptions apply depending on product availability. Orders placed during weekends or holidays will be processed the following business day. For more details, see the "Online Orders" section below.
  • Shipping Delays: Dogtra is not responsible for any late shipments, including expedited or guaranteed shipping, that do not deliver on time due to holidays, weekends, or delays from the shipping company.
  • Address Accuracy: Customers are responsible for providing accurate shipping information. Dogtra is not responsible for re-shipments or rerouting fees caused by incorrect, incomplete, undeliverable addresses, or orders refused by the recipient. While Dogtra will help in any way we can to retrieve misdelivered, lost, or stolen orders, we cannot be held liable for them once they have shipped.
  • PO Box Restrictions: UPS does not deliver to P.O. Box addresses. A physical address is required for shipments using UPS.
  • International Shipping: Dogtra does not cover international shipping for units, parts, warranty repairs, or returns. Customers outside the U.S. are responsible for all associated shipping costs, including customs, duties, shipping insurance, and taxes.

 

Note: Dogtra ships United States Postal Service (USPS) or UPS, depending on the value, weight, and size of the items being shipped.

Online Orders

·       Orders submitted online will be processed the following business day and then shipped out within two business days after processing. Exceptions apply depending on product availability or heavier than usual order received order volume. Orders, submitted on weekends or after business hours, are processed the following business day, and orders submitted during business hours are processed on a quick and timely manner so any changes or cancellations may not be guaranteed after your order has been processed for shipment.

·       You will receive a notification (via email) once you place an order and once your order has been shipped.

*Dogtra does not send out any emails except emails regarding your order.

Order Changes/Cancellations

To cancel or change your order please contact us at (888) 811-9111 or info@dogtra.com. Orders that have already processed and shipped cannot be canceled or changed. Please refer to our Return Policy for additional information.

Phone Orders

Phone orders are processed immediately or shortly after being placed. Due to the quick processing time, changes to phone orders cannot be guaranteed once they have been processed and prepared for shipment.