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FAQs

Frequently Asked Questions


Products/Features

1. How can I order your products online?
Answer :
Our Company website of www.dogtra.com does not support an online purchasing system but if you click on Buy Parts, on the top right corner, you will navigate to our online store of http://shop.dogtra.com. This site is designed to purchase parts/accessories only. If you’d like to purchase a training unit, please contact us directly at 1-888-811-9111. Phone hours are Monday – Friday from 8:00am to 4:30pm (PST) Note: Dogtra is NOT responsible for any transactions that take place through any of the listed dealer's web sites. Please use necessary caution when providing your credit card number to any web site.
2. Which collar is the right one for my dog?
3. What is the pager function and how is it used?
4. Can the pager function be added to an existing system without it?
5. Can I change my single dog unit to a two-dog unit?
6. What is the rheostat dial?
7. Are your collar/receivers waterproof?
8. Are your transmitters waterproof?
9. Are the batteries user-replaceable?
10. How and when should I charge my Dogtra e-collar or RR?
11. How long will the batteries last on a full charge?


Accessories/Parts

1. Are longer/shorter contact points available?
2. Are longer/shorter collar straps available?
3. I lost the transmitter or receiver. Can I replace it without buying a whole new set?
4. Are holsters available for the transmitters?


Repairs

1. My unit doesn't seem to be working. How do I get it repaired?
2. How long do repairs take?
3. I just received my unit back from repair and it still isn't working.


Etc

1. Are there health issues or restrictions on using e-collars on dogs?
2. My dog is showing signs of skin burns or skin irritation, what is causing this?
3. How do I find a wire break on my E-Fence system using an RF Choke?
4. How do I test the YS500 No Bark Collar?